Refund policy

Last updated: November 8, 2026

14-day returns

You can cancel your order and return the item within 14 days of receiving it, for any reason.

How to start a return

Contact us through our contact page with your order number, and we'll reply with return instructions. Please don't send anything back before you hear from us, as we can't refund items sent to the wrong address.

Changed your mind?

The item must be returned unused, with all its parts, in its original packaging. You pay the return postage. We may reduce your refund if the item has been used or handled more than necessary to check it.

Faulty, damaged or not as described

If your item arrives faulty, damaged or not as described, contact us as soon as possible with your order number and a photo of the problem, and we'll put it right. We'll cover the return postage. This doesn't affect your statutory rights.

Refunds

Once we've received and checked your return, we'll refund you to your original payment method within 14 days. We'll email you when your refund has been issued.