Shipping policy

Last updated: November 8, 2026

Thank you for shopping with Robin Lens. This policy explains how we deliver your order, what it costs and what to expect after you buy.

Order processing

Orders are usually prepared and dispatched within 1–3 business days. Most UK orders then arrive within 7–14 days of being placed. These are estimates, not guarantees, and can be longer at busy times such as November and December.

Delivery costs

UK delivery is free on every order.

Where we deliver

We currently deliver to the United Kingdom only.

Tracking

Once your order ships, we'll email you a tracking number. Tracking can take a few days to start updating.

Address accuracy

Please check your delivery address at checkout, and contact us straight away if it needs correcting. We can't change the address once your order has shipped.

Lost, damaged or delayed parcels

If your order is lost, arrives damaged or is badly delayed, contact us with your order number and we'll help put it right.